1. General Policy
All sales are generally final due to the nature of research chemicals.
2. Eligible Refunds
Refunds or replacements may be issued for:
• Damaged products
• Incorrect shipments
• Verified quality issues
Requests should be submitted within 7 days of delivery.
3. Non-Refundable Situations
We do not offer refunds for:
• Improper use or handling
• Change of mind
• Misunderstanding of RUO designation
• Orders canceled for policy violations
4. Returns
Approved returns must:
• Be unused
• Be in original condition
Unauthorized returns may not be accepted.
5. Shipping Issues
We are not responsible for:
• Carrier delays
• Lost or stolen packages after delivery
Ensure accurate shipping details.
6. Chargebacks & Disputes
Customers agree to contact us before initiating a chargeback.
Improper chargebacks may result in account restrictions and dispute escalation.
7. Order Cancellations
We may cancel orders due to:
• Fraud risk
• Compliance concerns
• Inventory issues
Refunds will be issued where applicable.
8. Processing Time
Approved refunds are processed within a reasonable timeframe depending on the payment provider.
9. Contact for Refunds
All refund requests must be submitted to:
support@hightidecompounds.com
